Peachtree Computers Remote Support

Let’s get you connected

Download our remote support tool, open it, and read your ID and password to your Peachtree technician. It only takes a minute.

Download Remote Support

Works on Windows PCs and Macs. Nothing to install permanently.

For your safety: only share your ID and password with a Peachtree Computers technician you are on the phone with and contacted yourself. We will never call you out of the blue asking to connect to your computer.

On a Windows PC

  1. Click the Download Remote Support button above.
  2. Open the downloaded file. It’s usually at the bottom or top-right of your browser, or in your Downloads folder.
  3. If Windows asks “Do you want to allow this app to make changes?”, click Yes.
  4. A window opens showing Your ID and a Password. Read both to your technician.
  5. That’s it. Your technician will connect, and you’ll see them working on your screen.

On a Mac

  1. Click the Download Remote Support button above.
  2. Open the downloaded file from your Downloads folder, then open TeamViewer QuickSupport. If your Mac asks whether you’re sure you want to open it, click Open.
  3. Your Mac will ask for permission to share your screen. Click Open System Settings, go to Privacy & Security, and turn on TeamViewer QuickSupport for Screen Recording and Accessibility.
  4. If asked, click Quit & Reopen.
  5. Read Your ID and Password to your technician.

Stuck on the permissions step? Don’t worry. Your technician will walk you through it.

Not on the phone with us yet?

Call or email us to schedule a remote session. Remote support sessions are available Monday–Saturday, 10am–6pm.

(770) 649-8800  ·  support@peachtreecomputers.net